SAC Join RMI and Offer Even More Customer Peace of Mind
We exist in a very competitive market place; there are many franchised and non franchised workshops in SA biding for your business. How does one choose a workshop today? Many promise the world in terms of service or discounted pricing, but how many deliver on their promises?
How can you be sure that you are dealing with an organisation that has more than just a responsibility to making a quick buck? What happens when things go wrong? More and more consumers feel that they are not being treated fairly from a service and quality point of view, but here at Steves Auto Clinic we are upping our game once again and all our SAC shops situated around the country have become and are now members of the Retail Motor Industry Organisation (RMI).
This has been done in order to ensure you of the level of service and quality you can expect and offer you even more protection and further peace of mind when it comes to dealing with us and getting what you pay for.
This of course also helps to take some of the guess work out of making the decision of where to take your vehicle to next.
Being part of RMI means SAC undertakes to:
- Sell quality products and services at a fair and reasonable price.
- Honour both in letter and in spirit any guarantees applicable to products and services sold by us.
- Acknowledges that, should there be a dispute between a customer and one of our SAC shops that could not be amicably settled at management level, the customer has the right to refer such dispute to the RMI for investigation.
Being part of RMI also means that we are part of the Motor Industry Workshop Association (MIWA) as well. And as consumer awareness and knowledge increases, the demand for quality services and parts has become a prerequisite for any vehicle repair establishment that wants to prosper.
As an accredited MIWA member we are seen to offer a level of professionalism and credibility that sets us apart from the rest, and as a member you know we will offer the correct repair equipment and appropriately trained staff to ensure that work is carried out in a professional and competent manner.
A major focus of the RMI is to further educate the motoring public on how best to protect themselves against sub-standard work and MIWA accreditation will increasingly influence the motoring public in their decision as to where to have their vehicles repaired.
The RMI has a fulltime consumer complaints division with representation from divisional offices in Randburg, Pretoria, Durban, Bloemfontein, Port Elizabeth and Cape Town, all on standby to resolve customers’ complaints speedily, and to always provide peace of mind to motorists.
The RMI is widely recognised as the leading voice in the retail automotive aftermarket sector and this is what they have to say:
In an industry that in most sectors is overtraded, we are constantly promoting to the consumer that by dealing exclusively with RMI members, they will have “peace of mind” knowing that they are protected by our Code of Conduct, which ensures fair and reasonable prices, quality goods, a guarantee of parts and services and a recourse should they not be satisfied.