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Spend enough time deciding where you want to go and then once you have decided spend some time preparing for your visit. |
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| At the visit, a few points to remember: |
| · | What is the real reason for your vehicle going to a repair shop? | | | It could be a misfire; a rattle or it could just be due for a service. Communicate with service advisor and if necessary show him or her what the problem really is. Rather spend an extra few minutes at the reception than be upset afterwards. | | · | Find out the name of the person that you are dealing with, this will save time when you need to contact him or her. | | · | Make absolutely sure that they have your contact numbers, more than one is always better.
In fact it is essential. | | · | Walk around the car with the service advisor and do a simple quick visual check with him or her. If you are the type of person who really looks after your car and you don't like scratches or dents on the car. | | · | Don't leave valuables in your car and if you do, mention it to the service advisor. | | · | Put all your trust in the person you are dealing with, seeing as you have chosen them to work on the car. If for some reason you are nervous then rather say so in the beginning and let them know the reasons why. | | · | Provide details. It is always better when complaining about things like fuel consumption to have the facts. Proof of the fuel used versus the kilometers covered are a good example. | |
| Create a good working relationship with your service provider and don't get a reputation of moving around from shop to shop. |
| This is an important point as it takes a long time to build a relationship. You will find you can get more and more from the same service provider. |
| Maybe one day you would need assistance in assessing a new car purchase or a panel-beating job and you may be pleasantly surprised. |
| Make sure that the service advisor you are working with feels the same about your car as what you do, this is very important. |
| If for some reason you can't get on with the person you are supposed to be dealing with, ask to speak to someone else, this will be far better than breaking your ties with your service provider and going somewhere else. |
| Don't allow a dispute to turn into an ugly argument, rather arrange mediation where more people are present, this way problems get solved. |
| Remember if you buy a pair of shoes or an item of clothing you normally spend some time trying them on and making sure that they are what you want. |
| Why not do the same with your Auto Repair Shop? |
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CONTACT THE SAC BRANCH IN YOUR AREA
